Publications

2011 was challenging for all ITOs, including the *Aviation, Tourism and Travel Training Organisation (ATTTO) yet, in the main, ITOs successfully navigated the challenges and created opportunities. Read more about *ServiceIQ, what we do and investments into our sectors

Making a Difference – Ko Nga Rereketanga Te Oranga 2009-2012 (PDF)

The Māori strategy sets out long and medium-term goals to develop closer relationships with Māori stakeholders, to ensure Māori needs and aspirations are reflected in our services and qualifications, to build  internal capability in terms of awareness and understanding of Māori needs, and to work collaboratively with other organisations and stakeholders to achieve better outcomes for Māori. Read more about ServiceIQ’s Māori Strategy

Creating Pathways - A Pasifika Strategy for ATTTO 2010 - 2012 (PDF)

The aim of our Pasifika strategy - Creating Pathways - is to assist the Pasifika community to increase participation in employment and training across the aviation, tourism, travel and museums industries; and to help grow Pasifika businesses in these industries through skills and workforce development. It complements our work with Māori and our Māori strategy Ko Nga Rereketanga Te Organa (2009 – 2012).
Download our Pasifika Strategy 2010 - 2012 - Creating Pathways (PDF)

Research and White Papers

ICT in Vocational Education and Training, Previous ATTTO Elizabeth Valentine (Oct 2011) (PDF, 7.08mb)

We consider ICT as an enabler that:

  • Connects education businesses (all types including tertiary education institutions) to learners, their career decisions and their learning
  • Enables those same businesses to run more efficiently.

In this paper the author gives examples and provides practical tips for developing an ICT strategy for an education business using a learning value chain approach. The paper also examines the vocational education benefits of mobile learning and serious games.

Download the full document (PDF, 7.08mb)

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.