Required NCEA unit standards
The NCEA unit standards shown below are those most important for working in travel and tourism industries
Skill area: Literacy
U.S. number: 2977
Title: Read texts for practical purposes
Level 1, Credit 4
Skill area: Numeracy
U.S. number: 64
Title: Perform calculations for the workplace
Level 1, Credit 2
Skill area: Writing
U.S. number: 3483
Title: Fill in a form
Level 1, Credit 4
Skill area: Health and Safety
U.S. number: 497
Title: Protect health and safety in the workplace
Level 1, Credit 1
Skill area: Communication
U.S. number: 3501
Title: Apply listening skills
Level 1, Credit 4
Skill area: Communication
U.S. number: 1277
Title: Communicate in a specified workplace
Level 2, Credit 3
Skill area: Employee skills
U.S. number: 1978
Title: Identify basic employment rights and responsibilities, and sources of information and assistance
Level 1, Credit 2
Skill area: Employee skills
U.S. number: 4249
Title: Demonstrate care and timeliness as an employee
Level 1, Credit 3
Skill area: Employee skills
U.S. number: 62
Title: Maintain personal presentation in the workplace
Level 2, Credit 2
Skill area: Employee skills
U.S. number: 7123
Title: Demonstrate knowledge of problem solving techniques
Level 2, Credit 2
Skill area: Customer Service
U.S. number: 57
Title: Provide customer service in given situations
Level 2, Credit 2
Skill area: Customer Service
U.S. number: 11941
Title: Build rapport with customers
Level 2, Credit 2
Skill area: Customer Service
U.S. number: 1299
Title: Be assertive
Level 2, Credit 4
Skill area: Teamwork
U.S. number: 9677
Title: Participate in a group/team which has an objective
Level 2, Credit 3
Skill area: Personal
U.S. number: 504
Title: Produce a CV
Level 1, Credit 2
