Unit standards for workplace learning

ATTTO supports the following unit standards for workplace learning. Your school and potential employer will help you to select standards which suit your needs and those of the workplace.

Credits in any of these standards can be credited to a National Certificate.

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U.S. Number: 18224*
Title: Work in a team
Level 2, Credit 2

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U.S. Number: 18230
Title: Demonstrate knowledge of computer applications and produce text on a computer for the tourism and travel industry
Level 2, Credit 2

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U.S. Number: 18231
Title: Work roles in Tourism & Travel
Level 2, Credit 3

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U.S. Number: 18232
Title: Read and write in English
Level 2, Credit 3

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U.S. Number: 18233
Title: Communicate in English
Level 2, Credit 2

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U.S. Number: 18210
Title: Communication and customer service skills
Level 3, Credit 3

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U.S. Number: 18223
Title: Provide customer service in the tourism and travel industry
Level 3, Credit 4

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U.S. Number: 18221
Title: Complete Tourism and Travel Administration tasks and use office equipment
Level 3, Credit 3

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U.S. Number: 18280*
Title: Demonstrate knowledge of and use email and Internet in the tourism and travel industry
Level 3, Credit 3

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U.S. Number: 18226
Title: Demonstrate cross-cultural communication for the tourism and travel industry
Level 3, Credit 3

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U.S. Number: 18227
Title: Demonstrate knowledge of support mechanisms for visitors with special needs
Level 3, Credit 3

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U.S. Number: 18235
Title: Demonstrate knowledge of International Air Transport Association (IATA) world geography
Level 3, Credit 4

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U.S. Number: 21231
Title: Demonstrate knowledge of the sales function and process in tourism and travel workplaces
Level 3, Credit 4

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U.S. Number: 5070*
Title: Develop personal plans for a work role in a tourism and travel industry environment
Level 3, Credit 4

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* Note that entry for all standards is open except:

• 18224 requires 18233 as a prerequisite
• 18280 requires 18230 as a prerequisite
• requires 18231 as a prerequisite

These prerequisites may be completed concurrently.