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 The qualification comprises core compulsory standards that recognise the
knowledge and skills common to all sectors of airport operations and the tourism industry.
The strand electives have some degree of commonality to meet the diverse needs of
airports across New Zealand. 

The strand in Airport Customer Service recognises the knowledge and skills of people who
provide assistance to airport users. It includes providing customer services and escort
services for people at an airport, and can include processing lost and found property,
controlling the security access points, working in the security incident control room, and
assessing the readiness of the terminal’s services. 

The strand in Airport Maintenance recognises the knowledge and skills of people who
assist in the maintenance of airport facilities. It includes operating vehicles, maintaining
safety standards on the apron, controlling any airside construction and maintenance work,
and overseeing the testing of aerodrome pavement and runways. It can also include
regulating the use of vehicles airside, testing and inspecting aerodrome pavements. 

The strand in Airport Safety recognises the knowledge and skills of people who provide
operational services at an airport. It includes operating vehicles, maintaining safety
standards on the apron, and controlling any landside construction and maintenance work.
It can also include processing complaints about an aircraft or airport, assessing
operational readiness, and protecting airport users airside. 

The qualification may be used as a pathway to the National Diploma in Airport Operations
(Level 5) [Ref: 0514].