Computing Services Manager

Tasks may include:

• studying the organisation's computer and information systems requirements
• planning computer and information systems to meet the organisation's immediate and long-term needs
• advising on the computer equipment, software and networks to be used
• supervising the installation, use and repair of computer systems
• advising and train organisations on the uses of computer systems
• supervising the selection and training of computer staff
• managing the helpdesk area
• purchasing computer equipment.

Skills and knowledge

Computing services managers need to:

• be up-to-date with the latest computer hardware and software
• have good management, planning and technical skills
• be able to evaluate clients' needs
• be able to work with a variety of people and communicate complex information about computers in easily understood terms.

Personal qualities

To be a Computing Services Manager you need to be mature, responsible and logical. You also need to be able to make good judgments, work well under pressure, and lead and motivate others.

Useful experience

Computing services managers would benefit from having experience in:

• technical computer work
• management
• helpdesk operations
• project administration
• customer service
• dealing with people at all levels of an organisation.