If your organisation is committed to training and up-skilling staff using ServiceIQ qualifications, it may be worthwhile gaining registration to assess trainees in your workplace.

*ServiceIQ works with workplace-based assessors to ensure they meet assessment standards and have the skills necessary to undertake assessments for trainees in their workplace. In return, workplaces can offer more flexibility to trainees around when and where they complete assessments.

What is A serviceIq workplace Assessor?

A workplace assessor is a subject matter expert who holds a position of authority and responsibly in the workplace. The overall responsibility of an assessor is to conduct assessments and make objective assessment decisions regarding a trainee’s competency.

Workplace assessors must undergo specialised training with *ServiceIQ to gain unit standard 4098 (Use standards to assess candidate’s performance).

Find out more about becoming a ServiceIQ registered assessor

Christine Ferguson is one of *ServiceIQ's Learner Supporter & Assessor Coordinator's.  As part of this team her role is to provide ongoing support to existing and potential assessors, enabling them to carry out quality assessments.

In more detail a Learner Supporter & Assessor Coordinator:

  • Coordinates workshops to assist assessors to gain Unit Standard 4098.  This is the first step of becoming a workplace assessor;
  • Provides support when needed (whether it be questions or providing advice; and visits) to assess; 
  • Supports assessors' personal development through Internal Moderation, which will also enhances their role;
  • Extends assessors' accreditation to assess additional qualifications if required.  

Training is an investment in the future of your business.  It helps make employees more productive and your business more profitable.  It also makes people feel valued and boosts their morale, encouraging them to deliver a better service and stay in the job longer. 


Contact our Customer Services Team for more information.


*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.