Modern apprenticeships

Modern Apprenticeships (MAs) offer young people a chance to gain nationally recognised qualifications on the job, while gaining valuable work experience. These apprenticeships aren’t just for trades people; *ServiceIQ offers MAs in tourism, travel, museums and aviation.

For employers, the MA programme provides a structured, supported training programme that fits around the demands of your business. This programme offers a number of benefits to employers:

  • Trainees learn on the job, meaning they are making a contribution to your business while they train
  • Young people will be attracted to your business, knowing they have the chance to gain qualifications and kick-start their career, without having to commit to fulltime study
  • The programme is affordable, with additional Government subsidies for MA trainees
  • You will be supported through the programme by the *ServiceIQ team
  • MAs are more likely to go on to be managers or supervisors – this programme can help make sure they have the skills to be leaders in your business
  • You can integrate formal learning with the kind of training you would normally offer new recruits; *ServiceIQ will help you benchmark your current training against the MA programme
  • By investing in your staff they are more likely to stay on within your business. Our MA programmes take between 18 months and three years to complete, requiring a long term commitment from both you and your staff

Who can apply?

MAs are workplace-based, so trainees will need to be employed with you before enrolling in the programme.

Normally MAs need to be aged between 16 and 21, although older people can also apply. To be a successful MA people need to have a positive attitude, be willing to learn new skills and be committed to completing the tasks and assessments. As the employer, you will need to be willing to support them through the programme, provide assistance with training and assessments as required and, usually, cover the financial cost of registration and assessment.

If you have an employee who is older than 21 and wishes to apply for the programme please contact a *ServiceIQ Training Advisor. *ServiceIQ can only accept a small proportion of older people for the MA programme and trainees will need to meet certain criteria.

You and your trainee(s) will have the ongoing support from your *eIQ Training Advisor, who will help get you started. They’ll keep in touch and follow up with you four times per year to ensure your learning stays on track. *ServiceIQ’s Trainee/Modern Apprentice Mentor will also contact your MA trainee(s) once a month to check in on their progress.

Delivery, timeframes and assessment

MA programmes can take up to three years to complete, depending on the programme you choose. The programme can often be completed more quickly if trainees are motivated to get the work done and have a supportive workplace.

Learning takes place at the trainees own pace. It is expected to fit around workplace demands, with trainees completing work in their own time as well as in the workplace.

They will also need to complete assessments, which can be done in the workplace with a Registered Workplace Assessor or with a roving assessor arranged by *ServiceIQ. Find out more about assessments

Learning resources provided

Each MA will receive two information and resources packs from *ServiceIQ, which help support them in getting started with the training and making the most of learning. The package helps MA’s and their workplaces through the training and assessment requirements for unit standards.

In addition, Aviation MAs are recommended to purchase a Personal Training Record (PTR) to document evidence of their training and experiences towards their Aircraft Maintenance Engineers’ License (AMEL).

What does a Modern Apprenticeship cost?

Modern Apprenticeships are subsidised by the New Zealand Government, which keeps costs to a minimum. There are fees required for things like *ServiceIQ registration and purchase of resources, such as a Personal Training Record (PTR), as well as assessment fees for workplaces that require the services of an external or *ServiceIQ Assessor.

As the employer you may choose to cover this cost, or share some of the costs with the MA trainee. Trainees and their employers will sign a training agreement with *ServiceIQ, which is linked to the trainees employment contract and sets out expectations of all parties.

Do MAs get a Certificate?

All MAs receive an *ServiceIQ Modern Apprenticeship Certificate and, once they’ve completed all required unit standards, a National Certificate in the field for which they have completed their training.


Aviation Modern Apprenticeships - Aeronautical Engineering

What is available?

There are four Modern Apprenticeships available in the aviation industry, depending on the career pathway that learners are interested in. They include:

  • MA in Aviation >> Aeronautical Engineering Specialist Support
  • MA in Aviation >> Aeronautical Engineering
  • MA in Aviation >> Gas Turbine Overhaul
  • MA in Aircraft Manufacture

How do they work?

To become an Aviation Modern Apprentice, it is highly recommended that you complete an Aviation Gateway [link to For Trainees: Gateway page] placement while you are at secondary school and/or a pre-apprenticeship course.

Pre-apprenticeship courses can be completed through training providers such as the Nelson Marlborough Institute of Technology (NMIT) www.nmit.ac.nz or Air New Zealand Training School www.plane-training.com. It is a good idea to contact these providers to discuss the most suitable course. 

Once you have secured a job in the aviation industry, you can register as a Modern Apprentice. This will involve signing into one of the above Aviation MA programmes with the support of your workplace, and then working through the tasks and assessments required to complete the relevant National Certificate.

Tourism, Travel and Museums Modern Apprenticeships

What is available?

There are nine Modern Apprenticeships available in the tourism, travel and museums industries, depending on the career pathway that learners are interested in. They include:

  • MA in Tourism
  • MA in Travel
  • MA in Adventure Tourism
  • MA in Tourism Maori
  • MA in Tourism Guiding (Attraction or Excursion)
  • MA in Tour Leadership
  • MA in Museum Practice
  • MA in Horse Trek Guiding
  • MA in Tourism Visitor Information

How do they work?

Each MA programme requires the completion of:

  • The National Certificate in Tourism (Core Skills) (Level 3)
  • A National Certificate and/or a selection of additional unit standards that is relevant to your workplace

On completion MAs will also receive the ServiceIQ Customer Experience Award.

Contact ServiceIQ Customer services for more information about MA programmes. They will be able to advise you on the appropriate unit standards for you.

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.