About workplace training and assessments

Workplace learning/industry training takes place on-the-job and fits around the normal work duties and responsibilities of trainees. It is practical training in a hands-on environment, with assessment tasks that are based on the kinds of things a trainee does in their day-to-day job.

Rather than being based on theory and classroom learning where learning is structured and assessments are in a simulated environment, workplace learning takes place through the course of normal work role requirements and responsibilities.

Nationally recognised

New Zealand’s industry training programmes are unique in the world in being able to provide nationally recognised qualifications to people learning in the workplace.

All of *ServiceIQ's training programmes and qualifications are made up of unit standards, which are registered on the New Zealand Qualifications Framework (NZQF) through the New Zealand Qualifications Authority (NZQA).

*ServiceIQ's qualifications include National Certificates and Diplomas, which are available to be offered by training providers such as polytechnics and Private Training Establishments (PTEs). In some cases, trainees can work towards the same qualification in their workplace that they would if they were a full-time student at a training provider.

What’s involved?

When an employer registers a trainee for a qualification or programme *ServiceIQ will provide the resources needed to complete the programme, as well as any support needed by both employer and trainee. The trainee will be given a timeframe in which they are required to complete the assessment tasks in the resource and submit these to *ServiceIQ or to their assessor for review.

In some cases larger workplaces will work with *ServiceIQ to carry out their own training and assessment, so may or may not use the training guides and resources provided by *ServiceIQ.  In these cases we will benchmark an organisation’s existing internal training against the Unit Standards and then provide support for any ‘gaps’ that may be found

However, all trainees are required to show knowledge or competency in the areas set out in the unit standards. *ServiceIQ works closely with assessors, both internally and externally, to ensure we deliver assessment that is consistent and of a high standard.


Assessments are used to measure a trainee’s ability to demonstrate specific skills and knowledge required by the unit standards within a qualification.

There are many ways to conduct an assessment and the best method will depend on what is being assessed. Assessments might include providing written work, role-playing, observing a trainee completing a task as part of their normal work, attestation (providing evidence) and oral assessment.

A *ServiceIQ Training Advisor will be able to tell you how your trainee will be assessed against each unit standard.

The assessment process

If you don’t have trained assessors in your workplace (who have been trained and registered by ServiceIQ), we will provide an assessor who will carry out assessments for your trainee(s).

The assessor will hold a pre-assessment meeting with your trainee outlining what is required to prepare for their assessment and set the assessment date. Prior to the assessment date the trainee will be required to:

  • Read the current Trainee Evidence Guide and make sure they understand exactly what they are required to do.
  • Gather evidence to help answer the questions, or show evidence of tasks they have completed in their day-to-day work.
  • Present their evidence any way they like but it must be clear for the assessor, all evidence must be cross-referenced correctly and attached to the Trainee Evidence Guide.

On the date of assessment the assessor will meet the trainee and conduct the assessment. The assessor will then provide feedback within an agreed timeframe as to whether the trainee is competent or not yet competent.

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.