Trainees & Modern Apprentices

Whether you have been in your job for a while or are looking at starting out in a new industry or career, workplace training offers you the chance to learn while earning, and work towards nationally recognised qualifications.


*ServiceIQ offers National Certificates, National Diplomas, Awards and Modern Apprenticeships for the service sector industries. *ServiceIQ also offers Gateway programmes for secondary school students.

Our qualifications are flexible and designed to fit around your work commitments, with learning and assessments based around the kinds of things you do in your job everyday.

You may choose to sign up for just a few unit standards, or a full qualification, but either way the learning you complete through *ServiceIQ will be registered on the New Zealand Qualifications Framework and will count towards future qualifications and study you pursue.

New Zealand is the only country in the world that offers the opportunity to study the same qualifications in your workplace as you would at a polytechnic or private training establishment – so why not take the opportunity to up-skill and improve your career prospects, without having to give up your day job.

Want to know more? Explore the information in this section to find out if workplace training is for you and how to get started.

  • Read stories from people who are already taking their training journey and getting started in careers in our exciting industries.
  • Want to map your career in travel, tourism, aviation and museums? Visit for information about careers and training pathways in our industries.

Questions and Answers

The Trainee Support Process

Read about your obligations

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.