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Returns and Refunds Policy

ServiceIQ is committed to delivering excellent service and quality products.

If your order has reached you in a damaged condition please contact us on 0800 863 693 to arrange for a replacement to be sent. We will also arrange to collect the damaged items.

If you have changed your mind about your purchase and would like to exchange your product or arrange for a refund, please contact us.

Please note:

  • All orders requiring a replacement or refund must be returned to ServiceIQ within 14 days of receipt.
  • All returned products must be in original condition, with all wrapping intact.
  • All refunded orders are subject to a returns fee of up to 20% of product value, to cover shipping and handling.
  • Where a change of mind has occurred you are responsible for the postage and packaging of your replacement items.

All returned orders are to be sent to:

Customer Services Team
ServiceIQ
Level 14
Plimmer Towers
2 Gilmer Terrace
WELLINGTON 6011

All products purchased or downloaded from ServiceIQ are not to be on-sold to a third party.

 

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