Tim Draisey

For Tim Draisey it’s not just the benefits of working for Air New Zealand – including the travel privileges and being one of the best paid apprentices in the country – that excite him about his future.

He has plans to become a licensed aircraft engineer after he completes his Aviation Modern Apprenticeship with *ServiceIQ, which could see him take his skills anywhere in the world.

“I’m always hoping to go flying somewhere,” he says. “Like at the moment I’m trying to figure out where I want to go for my next holiday.”

Piripi Inia

People from the local community around Te Puia, New Zealand’s Māori Arts and Crafts Institute, have been guiding visitors around Rotorua’s thermal wonderland for 140 years. Some of the attraction’s 50 or so staff are the fourth or fifth generation to have worked in the local tourism industry.

Piripi Inia, Te Puia’s Reservations Manager and one of the organisation’s most vocal advocates for on-the-job training, has been with the organisation for 14 years.

Donna Lienert

As one of Australasia’s top travel management companies and a leading player in corporate travel in New Zealand, Atlantic Pacific American Express (APX) needs to stay focused on quality.

Delivering the service its corporate and public sector clients expect requires having the right people in the business, who are passionate and committed to their customers and know their industry inside-out.

9246 v6 - Workplace Evidence Record (WER) - Process information needed by visitors

9246 v6 - Workplace Evidence Record (WER) - Process information needed by visitors

Unit standard(s) covered: 9246

Unit standard version: 6

Credits: 3

Plan and monitor performance of others

Plan and monitor performance of others

Qualification(s): National Certificate in Casino Surveillance (Supervisor) - Level 5, National Certificate in Business - First Line Management - Level 4

Unit standard(s) covered: 23397

Unit standard version: 2

Credits: 6

23760 v2 - Workplace Evidence Record (WER) - Work in a team on a tourism workplace task or project

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23760 v2 - Workplace Evidence Record (WER) - Work in a team on a tourism workplace task or project

Qualification(s): National Certificate in Tourism (Core Skills) - Level 3, National Certificate in Tourism Māori - Level 3

Unit standard(s) covered: 23760

Unit standard version: 2

Credits: 3

Workplace Evidence Record (WER) v3: Demonstrate knowledge of communication and customer service theory in a tourism workplace

$4.00 inc GST ($3.48 + GST)
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updated  Workplace Evidence Record (WER) v3: Demonstrate knowledge of communication and customer service theory in a tourism workplace

Unit standard(s) covered: 23758

Unit standard version: 3

Credits: 4

23764 v3 - Workplace Evidence Record (WER) - Demonstrate verbal communications skills in a wide range of tourism contexts

23764 v3 - Workplace Evidence Record (WER) - Demonstrate verbal communications skills in a wide range of tourism contexts

Unit standard(s) covered: 23764

Unit standard version: v3

Credits: 3

Workplace Evidence Record (WER) - Describe and process retail payments in a tourism workplace

Workplace Evidence Record (WER) - Describe and process retail payments in a tourism workplace

Unit standard(s) covered: 23763

Unit standard version: 1

Credits: 2

9807 v3 - Demonstrate knowledge of the significance of the tourism industry to New Zealand

9807 v3 - Demonstrate knowledge of the significance of the tourism industry to New Zealand

Unit standard(s) covered: 9807

Unit standard version: 3

Credits: 6

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