Progress and next steps - tourism and travel

Progress to date:

9 June 2011 - Consultation process commenced with a forum in Nelson involving tertiary and travel training providers from around the country, independently facilitated by Martin Eadie. An outline of the process for the review was agreed, including the decision to establish a Governance Group and who would sit on this group. Download minutes from this meeting

28 June 2011 - A second provider forum was held in Wellington to discuss current qualifications and next steps for the consultation. Download minutes from this meeting

August 2011 - Joint provider and industry regional forums were held in Auckland, Dunedin, Nelson, Rotorua and Wellington. These sought to gain employer feedback on qualifications needed now and in the future, and how these aligned to career pathways. These were hosted by tertiary training providers and facilitated by *ServiceIQ. Feedback was used to develop a matrix of skills needed at each qualification level. Download the matrix of skills needed at each qualifications level

October 2011 – A draft map of qualifications was circulated to tertiary training providers and industry employers/stakeholders for comment. Download the draft map of qualifications

10 November 2011 – *ServiceIQ facilitated a meeting at Whitireia campus to discuss feedback on the draft map of qualifications and associated graduate outcome statements.

November 2011 - Feedback from a separate meeting of polytechnics and institutes of technology was incorporated.

6 December 2011 – First meeting of the Governance Group was held at *ServiceIQ’s offices. The revised map of qualifications, incorporating stakeholder feedback received to date, was discussed. Download minutes from this meeting

20th December 2011 – Draft qualification breakdowns for core qualifications circulated to providers, along with minutes from Governance Group meeting.

December 2011 - A meeting of Travel Agents Association of New Zealand member organisations was held in Auckland in December to gather feedback on specialist travel industry qualifications. Further travel industry consultation will take place in February 2012.

January 2012  – Draft qualification breakdowns for core qualifications re-circulated to employers and industry stakeholders, along with minutes from Governance Group meeting.

January and February 2012 - Consultation with key industry stakeholders on the provisional map of qualifications. Also consulted with other Service Industry ITOs to ensure compatibility.

March 2012 - *ServiceIQ hosted a joint forum with travel industry employers, TAANZ and tertiary education providers to identify their needs and preferences for future travel industry qualifications. Download notes from this meeting here.

March 2012 - *ServiceIQ hosted a national provider meeting to discuss and scope the two Diploma qualifications at Level 5 and Level 6 to meet the needs of International and Domestic students. Download the meeting notes here.

March 2012 - *ServiceIQ hosted a joint provider and industry meeting to agree the Map of Qualifications and to explore the Strategic Purpose Statements(SPS) and Graduate Profile (GP) for each qualification. Download the meeting notes here.

April 2012 - Further consultation and development of the SPS and GP for each qualification. Discussions with NZQA about the content to meet current guidelines.

April 2012 - Governance Group meeting and unanimous approval of the Map of Qualifications. Download the minutes here. Download the Map of Qualifications here.

May 2012 - Schools advisory meeting to explore Level 2 qualification needs.

August 2012 - Application Lodged with NZQA

 Since the map was approved in April by the Governance Group, a lot of work has been undertaken in order for all of the information to be complete for the application. As well as documenting the full needs analysis across both sectors, each of the 16 qualifications in the map have had Strategic Purpose Statements, Graduate Profiles and Educational and Employment pathways completed. Download the needs analysis here

Next steps:

  • *ServiceIQ commenced scoping some of the priority qualifications from the consultation. These include the New Zealand Certificates in Tourism and Travel Level 3, Tourism (Visitor Experiences) Level 3, Tourism Level 4 (just the core area), Tourism (Promotions) Level 5 and the two Travel qualifications. Initial scoping meetings for each of these will be complete by the end of September.
  • *ServiceIQ worked with Service Skills Australia and City and Guilds to agree on equivalence of qualification outcomes where possible. The benefit of this will be students and trainees achieving qualifications that have international recognition and portability.

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.