National Certificate in Airport Operations (Level 3 or 4) - depending on strand
With strands in Airport Customer Service, Airport Maintenance, and Airport Safety. The National Certificate in Airport Operations with strands in airport customer service, airport maintenance and airport safety, is for people working in the airports division of the aviation industry whose role it is to enable the safe and secure facilitation of the transportation of people and goods by air.
The qualification comprises core compulsory unit standards that recognise the knowledge and skills common to all sectors of airport operations.
The strand in customer service recognises the knowledge and skills of people who provide assistance to the public at airport terminals. These skills include processing lost and found property, providing escort services, controlling the security access points, working in the security incident control room and assessing the readiness of the terminal’s services.
The strand in airport maintenance recognises the knowledge and skills of people who assist on the apron at an airport. These skills include operating vehicles, maintaining safety and security on the apron, and controlling any construction and maintenance work.
The strand in airport safety recognises the knowledge and skills of people who provide operational services to an aircraft but whose main function is to maintain safety. These skills include maintaining the safety standards, processing any complaints, assessing operational readiness and protecting the public airside.
The qualification may be used as a pathway to the National Diploma in Airport Operations (Level 5).
