Qualifications, Development & Reviews

ServiceIQ develops and delivers future focussed, highly relevant qualifications and training support that meets the professional development and regulatory needs of our sectors, and helps individual businesses achieve.

All of our qualifications are registered with the New Zealand Qualifications Authority (NZQA) on the New Zealand Qualifications Framework (NZQF).

We work closely with industry to develop qualifications, with new qualifications often created based on industry-demand. This involves liaison with industry bodies, training providers and employers. Find out how we develop qualifications

Once they are agreed by industry and approved by NZQA, *ServiceIQ will then work with providers, workplaces and schools to ensure appropriate assessment procedures are in place. We are involved with the training, registration and moderation of assessors. We also have strong internal moderation procedures, to maintain a high standard of quality and consistency among the qualifications that we award.

All *ServiceIQ qualifications are fully reviewed internally in conjunction with industry stakeholders every five years. Read more about our Qualification Review Plan and see what qualifications are currently under review

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.