This manual is constructed to cover the Unit Standard.
18205 - Demonstrate knowledge of and process reservations for cruises outside New Zealand
Level: 4
Credit: 4
Purpose: People credited with this unit standard are able to: demonstrate knowledge of cruises operating outside New Zealand; establish customer requirements, source information, and prepare quotes for cruising outside New Zealand; and complete a reservation for a cruise outside New Zealand.
This manual covers the following subject matter.
CRUISING INFORMATION
CRUISE REGIONS AND CRUISE LINES
TERMINOLOGY & ABBREVIATIONS
CRUISE LINES
SERVICES, FACILITIES, FEATURES
SELLING, QUOTING & RESERVATIONS
TERMS & CONDITIONS