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18205 - International Cruising Tutor Manual

Qualification(s):

Unit standard(s) covered: 18205

Unit standard version: 1

Related items: 
18205 - International Cruising Student Manual View details

This manual is constructed to cover the Unit Standard.

18205 -  Demonstrate knowledge of and process reservations for cruises outside New Zealand

Level: 4

Credit: 4

Purpose:  People credited with this unit standard are able to: demonstrate knowledge of cruises operating outside New Zealand; establish customer requirements, source information, and prepare quotes for cruising outside New Zealand; and complete a reservation for a cruise outside New Zealand.

This manual covers the following subject matter.

CRUISING INFORMATION 

CRUISE REGIONS AND CRUISE LINES 

TERMINOLOGY & ABBREVIATIONS 

CRUISE LINES  

SERVICES, FACILITIES, FEATURES 

SELLING, QUOTING & RESERVATIONS 

TERMS & CONDITIONS