This manual is constructed to cover the following unit standard
18206 - Demonstrate knowledge of and process reservations for coach and overland tours outside New Zealand
Level: 4
Credit:
Purpose: People credited with this unit standard are able to: demonstrate knowledge of coach tours and overland tours operating outside New Zealand; establish customer requirements, source information, and prepare quotes for coach tours and overland tours; and complete a reservation for a coach tour and/or an overland tour.
This manual covers the following subject matter.
TOUR REGIONS & TOUR COMPANIES
TERMINOLOGY & ABBREVIATIONS
THE TOUR BROCHURE
SERVICES, FACILITIES,
TERMS AND CONDITIONS
DETERMINING CUSTOMER NEEDS
QUOTING PRICES
RESERVATIONS
ROLEPLAY SUMMARY EXERCISES