18215 - Domestic Air Travel Tutor Manual

This manual has been developed to cover the following unit standard:

18215 - Demonstrate knowledge of and process domestic air travel

Level: 3, Credits: 8, Version 2

This manual is split into four sections:
• Terminology
• Knowledge of Domestic Airlines
• Establishing Passenger Requirements
• Completing Reservations.

Domestic Air Travel in New Zealand has gone through dramatic changes in the past four years. There are many options available for air transportation to most places, with the major cities linked by two or three
airlines.
The majority of tickets are now issued as Electronic Ticketing (ET or ETKT) where there is no actual flight coupon, rather a receipt that is sent electronically and can be printed by the passenger. The passenger just has to turn up to the airport with identifi cation to verify the booking. While some situations require a paper ticket to be issued, there are penalty fees if your passenger requests a paper ticket on an ET ticketable route.

Codes
Terminology and Acronyms
Knowledge of Domestic Airlines
Alliances and Codeshare
Airlines
Airports
Aircraft
Airline, Airports and Aircraft
Airline Services and Facilities
Establishing Passenger Requirements
Determining Customer Requirements
Domestic Taxes
Fare Conditions
Reading Flight Details from a CRS
Fare Types
Air New Zealand Fares

Qantas Fares
Filed Fares
Infant and Child Fares
Providing an Itinerary and Quote
Providing a Written Quote and Final Itinerary
Security
Passenger Check in
Baggage
Dangerous Goods
Completing Reservations
IATA Bank Settlement Plan (BSP)
Electronic Ticketing

Refunds
Revalidation (Change of Reservation)
Reissues / Rerouting

Cancellation Penalty Insurance
Credit and Travel Cards
Unaccompanied Minors
Key Points when Making Reservations with Airlines