This manual has been constructed to cover the following unit standard.
18219 – Demonstrate knowledge of and process international air travel.
An important factor of this Unit Standard is being able to source and interpret the volume and variety of
information provided by airlines regarding the services and products they provide.
Codes
Terminology & Acronyms
Knowledge of International Airlines
Alliances & Codeshare
Airline Routes
Aircraft Types
Airline Services & Facilities
Passenger Requirements
Frequent Flyer Programmes
Establishing Customer Requirements
Determining Customer Requirements
Fare Conditions
Completing Reservations
Ticketing
Fare Sheets
Fare Quotes
Enterprise Procedures
Reservations
References
Most airlines have comprehensive websites and the information on this is more reliable and up to date than brochures and timetables. Airlines throughout the world are offering a variety of products that may differ depending on routing and aircraft.
While some airlines flying from New Zealand offer a comprehensive service, it is important to verify what parts of the journey this service covers. It is important to have an up to date reference for all airlines and
service providers, or to know where to source the information.
Travel agents and airlines may provide a more detailed training program that is more specific to the product that they want you to sell. Having a comprehensive and up to date understanding of how the industry works and what products and services are on offer can only be of benefi cial assistance.