The unit standard covered by this manual is:
18227 Demonstrate knowledge of support mechanisms for visitors with special needs
Level: 3, Credit: 3, Version: 1
People credited with this unit standard are able to define terms related to people with special needs, and identify situations where a travel and tourism customer who has a disability may require support, and describe support mechanisms that may assist.
The manual covers the following subject matter.
FORMS OF SUPPORT
PROVIDING ASSISTANCE & SERVICE
PRACTICAL EXERCISES