Terms and Conditions
Resource Material Policy and Procedures
- All orders for existing resources must be on the correct order form, with all details comlpeted.
- Your street address and your name should be included on the order form.
- You should allow two weeks for delivery of material. Please do not ring to chase orders which are less than two weeks old.
- Urgent orders (those required in less than two weeks) will incur a $50 urgent fee.
- For manuals, please unpack all boxes and check the contents thoroughly against the packing slip before advising ATTTO of missing books. It is important to note that your packing slip should be signed and returned to Cathryn within 10 days. No responsibility will be taken for incomplete orders unless this form is returned on time.
- As a general rule, resources cannot be returned or exchanged, however if you have manuals which you do not require please contact Cathryn within 10 working days of receiving your order. Note that authorisation to return manuals must be obtained from ATTTO every time you wish to return any manuals. They will not be accepted without written authorisation from ATTTO. Once the manuals are returned and inspected for damage, your organisation will be charged a $2 handling fee per manual returned, and your account with ATTTO will be credited accordingly. Under no circumstances are books to be returned to the ATTTO office in Wellington. If this occurs you will be charged extra for the cost of returning these to our supplier.
- Please do not contact our supplier regarding any order or delivery of workbooks.
- ATTTO resources are copyright and are not to be photocopied or reproduced in any way.
- While all care is taken ATTTO accepts no liability for lost or damaged orders.
