Terms and conditions

*ServiceIQ is committed to delivering excellent service and quality products.

If your order has reached you in damaged condition please contact us to arrange for a replacement to be sent. We will also arrange to collect the damaged items.

If you have changed your mind about your purchase and would like to exchange your product or arrange for a refund, please contact us.

Please note:

  • All orders requiring a replacement or refund must be returned to *ServiceIQ within 14 days of receipt.
  • All returned products must be in original condition, with all wrapping intact.
  • All refunded orders are subject to a returns fee of up to 20% of product value, to cover shipping and handling.
  • Where a change of mind has occurred you are responsible for the postage and packaging of your replacement items

All returned orders are to be sent to:

Customer Services Team

Level 14
Plimmer Towers
2 Gilmer Terrace

All products purchased or downloaded from *ServiceIQ are not to be on-sold to a third party.


Written material, images and videos in the resources are the property of *ServiceIQ.

Written material, images and videos in the resources may not be reproduced by any other parties without the prior written permission of *ServiceIQ. Any unauthorised use of written materials, images or videos may violate copyright and/or trademark laws.

*1 January 2013 the Aviation, Tourism and Travel Training Organisation (ATTTO), the Hospitality Standards Institute (HSI) and Retail Institute (RI) merged, transforming into ServiceIQ - the service-based Industry Training Organisation (ITO) for the aviation, tourism, travel, retail, wholesale and hospitality industries.