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Conference Centre Manager
Conference centre managers are responsible for the day-to-day management of a conference centre and its staff.
They are accountable for planning, organising and directing all centre services including:
• reception/front of house
• catering
• accommodation
• promotions and public relations
• finances.
Managers lead the development of the business by liaising with the conference centre's operational management team (events organiser, front-of-house manager and catering manager) and other service providers to ensure events run smoothly.
They must strike a balance between customer satisfaction and effective business management, which often means dealing with last minute changes or problems.
Tasks and duties
Depending on the size of the organisation, tasks may include:
• planning work schedules
• checking client requirements
• dealing with customer complaints, comments and enquiries
• recruiting, training, organising and monitoring staff
• supervising maintenance, supplies and furnishings
• marketing tasks, including pricing, promotions, image/brand and profile
• researching markets to identify new business
• ensuring compliance with health and safety, licensing laws and other legal regulations
• ensuring effective security systems are in place.
