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Aviation, tourism, travel and museum workplaces are now invited to register for ATTTO’s 2008 Customer Service courses, which provide businesses with an excellent opportunity to upskill their teams in essential customer service skills.

Participants will learn:

• the art of identifying customer needs 
• dealing with difficult customers 
• communicating with people from different cultures 
• selling and listening skills
• other key customer service skills designed to enhance the quality of customer interactions. 

The 2 day Customer Service courses will be held from 8.30am – 4.30pm at:

Greymouth      
14 to 15 October
Venue: TBC

The course will cover all the requirements for the National Customer Service Award. To achieve this Award, a workbook must be successfully completed and assessed at the course. Worksheets will also need to be completed back in the workplace, and then assessed by a trained assessor. This Award is a stepping stone towards the National Certificate in Tourism and Travel (Core Skills) [Level 3].

The cost is $400 + GST per person for the two days, including morning and afternoon teas and lunch.

Registrations are open now and close 2 weeks before each course, so ensure you are registered early to confirm your place. Venues will be confirmed closer to the dates.

For more information or to register please contact:

Fou Masun
Trainee and Modern Apprentice Mentor
DDI: 04 815 9824 or email: