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Now available: New First Line Management Programme
Find out about the new, flexible learning programme for current and prospective First Line Managers
ATTTO and the Open Polytechnic of New Zealand have collaborated to deliver a new selection of high quality, nationally-recognised management programmes, designed to make it easy for businesses to lift performance and fill existing skill gaps.
The learning programmes package together key first line management skills for aviation, tourism, travel, and museum operators, with the option of selecting the learning topics that best suit the needs of your business right now.
Who is this for and what is available?
Any existing supervisor, team leader or manager in an aviation, tourism, travel or museum workplace; including those who have been identified as future managers, can be up-skilled with the following qualifications:
- National Certificate in Business (First Line Management) (Level 3)
Designed for new team leaders or those who are being developed for team leader or first line management roles through succession planning. This certificate provides a pathway into the Level 4 certificate.
- National Certificate in Business (First Line Management) (Level 4)
Designed for those who are in a supervisory, team leader or first level management role.
See the tables below to view the unit standards that can make up these qualifications. To print the tables, click here.

What are the benefits?
Flexibility
The programmes package together key skills in the areas of developing people, systems and resources, operations, and quality.
Designed to complement the skills you already have, the programmes are completely flexible; you choose the topics that suit your business right now and fill the competency gaps your staff currently have.
Any place, any time – distance learning
These are distance learning programmes, which means they are available to workplaces in any location throughout New Zealand. This is especially useful for workplaces in remote locations who do not have access to local providers of management programmes.
Distance learning means trainees choose the time and place they study. An added advantage is the collection of workbooks you will gain during your study, which make great ongoing reference guides.
Fully supported
An ATTTO Industry Training Advisor (ITA) works alongside the manager and trainee to define a training plan that:
- Suits your workplace context
- Identifies skill shortages and how to best fill the gaps
- Considers your organisational peaks, troughs and workload
- Has clear timeframes for achievement
The trainee is supported at all times by both the ITA and an Open Polytechnic tutor. Tutors can be contacted via a free-call number or email. There is also an on-line campus for trainees to join chat rooms with others doing the same course.
The ITA ensures the learning remains relevant, on track and is completed within requirements and timeframes.
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Relevant assessment
The assessments for the qualifications are carried out in the workplace. They are designed to be practical and recognise what is actually happening in your normal work context. There is plenty of involvement and verification from the manager and team members.
Frequently Asked Questions
Q. How does payment work?
The choice for employers is to submit a cheque for the course with the enrolment documents or wait to be invoiced from ATTTO. The fees shown include an ITO subsidy and are discounted rates, so employers will not be paid an entitlement.
If it is a new training agreement for 2008, employers will also be invoiced for the $85 registration fee as usual. This is all part of the standard training agreement process.
Payment is on a course by course basis, there is no need to pay for the whole programme up front. Employers will only need to pay for what is currently being studied.
Q. How long does it take to receive the learning materials?
Once the enrolment process is completed and payment is made to ATTTO, it should only take a minimum of 10 days before the Open Polytechnic box of materials arrives.
Q. How much time each week will I need to put towards study?
Each person is very different regarding study time but the average ‘rule of thumb’ is 5 hours per week. On average, a unit standard should be completed within 6 weeks. Some trainees may achieve far more than this, depending on the demands on their personal time.
Q. Will I receive all the unit standard resources at one time?
The programme is designed so that you only enroll in a few unit standards, or whatever is manageable, at a time. When you have completed the first unit standards, then you enroll in the next unit standards identified in your training plan. You will have a ‘re-enrolment’ form for this process.
Q. How many unit standards should I enroll in at any one time?
It is recommended that you only enroll in a maximum of two unit standards at a time. If it is a particularly large unit (for example 10 credits) then we would suggest you enroll in one.
Contact us now about signing up for a new First Line Management programme, or speak to your Industry Training Advisor.
