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Resource type: Manual

New Zealand is an island nation and hosts many water transport options for tourists. Work through this subject matter with this helpful, up to date manual.

This manual has been developed to cover the following unit standard:

18204 Demonstrate knowledge of and process domestic water transport.

Level: 3

Credit: 3

The manual focuses on the most common forms of water transport used by international and domestic tourists, namely:

• Inter-island ferries

• Local ferries.

Getting to know the products
Water transport and tourism Water transport providers 
Quality assurance
Summary
Getting to know the process
Working out customers’ needs
Understanding fare schedules
Understanding timetables
Preparing quotations
Understanding terms and conditions
Writing itineraries
Writing tickets
Summary
Here Comes the Customer 

Extracts
Interislander
Fullers Group Ltd.