Order Resources

Resource type: Manual

To go from initial greeting to sale is a skill, which will only be perfected with practice.
This manual presents tried and tested techniques for each step of the selling process.

This manual has been constructed to cover Unit Standards:

18225 Sell tourism and travel products to customers and demonstrate knowledge of customer databases
Level:4

Credits: 6

18208 Process service fee charges in a travel environment
Level: 4

Credits 2

An important factor of these unit standards is being able to develop the initial greeting of a customer into a sale. To go from initial greeting to sale is a skill, which will only be perfected with practice.
This manual presents tried and tested techniques for each step of the selling process.

This manual covers the following subject matter.

Communication
The Customer
Using Questions When Selling
Selling’s Secret Skill
Sales Vocabulary
Selling Tools
Closing the Sale
Service Fees
Travel Agent’s Service Fees