Order Resources

Resource type: Manual

Know whats available in overland tours and know how to make the booking. This manual covers the coach and land tours unit standard.

This manual is constructed to cover the following unit standard

18206 -  Demonstrate knowledge of and process reservations for coach and overland tours outside New Zealand

Level: 4

Credit: 

Purpose:   People credited with this unit standard are able to: demonstrate knowledge of coach tours and overland tours operating outside New Zealand; establish customer requirements, source information, and prepare quotes for coach tours and overland tours; and complete a reservation for a coach tour and/or an overland tour.

This manual covers the following subject matter. 

TOUR REGIONS & TOUR COMPANIES 

TERMINOLOGY & ABBREVIATIONS 

THE TOUR BROCHURE 
SERVICES, FACILITIES,
TERMS AND CONDITIONS 
DETERMINING CUSTOMER NEEDS 
QUOTING PRICES 
RESERVATIONS
ROLEPLAY SUMMARY EXERCISES