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House of Travel Wellington is part of the House of Travel Group, which is the largest privately owned travel company in New Zealand. The House of Travel Group has 90 retail outlets (with specialist corporate, adventure and leisure and group travel outlets) throughout New Zealand. Established in 1987, it employs in excess of 1,350 people.

House of Travel Wellington has seven outlets, employing over 100 staff. They have their own dedicated training team, reflecting their commitment to the professional development of staff.

"We offer a comprehensive training programme for our staff. This includes one-on-one and group training courses to give them the skills required to excel in their jobs," says Natasha Macfarlane, House of Travel Training Executive.

Training includes a six month training plan for all new staff, role change training support, product and airfare training and time management and customer service training.  All training is aligned with NZQA qualifications.  This means that staff have the opportunity to be formally recognised for the work they perform every day, while also working towards becoming better qualified for their future.
 
Individual training is a critical factor in House of Travel's long term people strategy, designed to maximise the potential of their staff for the benefit of them as individuals and also for the business as a whole.

"There has been a real increase in staff morale," says Ms Macfarlane. "Staff members who have worked with us before we had our own training team have come back to join us and commented on the difference. We have also seen quite a few experienced consultants join us from other organisations due to a recommendation from our own staff, which shows that they are happy." 

"The best thing about staff working towards qualifications on the job is that it motivates them and keeps their enthusiasm and passion for their job alive" says Ms Macfarlane.