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Retail Travel Manager

Responsibilities may include sales development, staff and financial management and daily operational management.

Experienced managers could focus on areas like product development and marketing.

Travel agencies range from small independent outlets specialising in specific travel products, to large chains offering a variety of options.

Travel management is increasingly competitive, with the growing popularity of online bookings and consumer interest in individually tailored travel.

Tasks and duties

Managers are responsible for the smooth running of the business. They also develop strategies to improve performance in their particular sector.

Tasks include:

• promoting and marketing the business
• managing budgets and maintaining records
• selling travel products and tour packages
• visiting  new destinations and being aware of trends and  consumer demands
• liaising with airlines and hotels
• dealing with customer enquiries.

Managers must also ensure good staff relations.

Staffing roles include: 

• motivation of the sales team
• regular meetings with team leaders and company directors
• overseeing recruitment, payment, training and retention of staff
• organising incentives, bonus schemes and competitions
• giving sales consultants encouragement, help and advice
• dealing with disciplinary matters and customer complaints.