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Resource type: Manual

Welcome to Gateway, a programme designed to provide you with the opportunity to learn within a tourism and travel workplace and gain unit standards while doing so.

This manual has been designed to assist you with the information that will help you to understand the tourism and travel industry and help you to achieve the five unit standards in our Gateway Programme.

Section 1
18231 Identify work roles in tourism and travel and their personal and
professional requirements

Level 2

Credit 3

Section 2
18233 Communicate with one person in English for the tourism and
travel industry

Level 2

Credit 2

18210 Demonstrate knowledge of communication and customer service
skills in tourism and travel workplaces

level 3

credit 3

Section 3
18232 Read and write in English for the tourism and travel industry

level 2

credit 3

Section 4
18224 Work in a team in a tourism and travel situation

level 2

credit 2