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This manual has been put together to cover several New Zealand Legislative Acts and how they relate to the Tourism and Travel Industry and everyday life.
It covers the following unit standard:

20489 - Describe the legal responsibilities of employees in the tourism and travel industry

Level: 3

Credits: 4

After completing the unit standard students will be able to describe the rights and responsibilities of employees within the tourism and travel workplace as required by various Acts of Parliament.

The Human Rights Act 1993 
Background
What the Act Sets Out to Do
What is Discrimination?
Discrimination in Employment
Discrimination in the Provision of Goods and Services
Exceptions to Discrimination
Harassment
The Disputes Process
Resolution and Remedies

The Employment Relations Act 2000
Background
What the Act Sets Out to Do
Minimum Employment Conditions
Unions and Collective Bargaining
When Things Go Wrong at Work
The Employment Court
Ending an agreement

The Health And Safety In Employment Act 1992
Background
What the Act Sets Out to Do
Duties of the Employer
Duties of the Employee

Summary of Workplace Responsibilities
Accidents
Regulations and Codes of Practice
Offences and Penalties

The Privacy Act 1993
Background
What the Act Sets Out to Do
Complaining to the Commission

The Fair Trading Act 1986
Background
What the Act Sets Out to Do
Remedies and Penalties

Defences
Compliance Programmes

The Act and the Tourism and Travel Industry

The Consumer Guarantees Act 1993
Background
What the Act Sets Out to Do
The Act’s Provisions
What Happens When Something Goes Wrong
Contracting Out
Travel Agents Association of New Zealand (TAANZ)
Disputes and Enforcement
Case Studies