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Resource type: Packs

Includes a Customer Experience Award Facilitator Guide, Trainee Workbook, and Assessment (with answers)

This package includes:

• Customer Experience Award Facilitator Guide
• Customer Experience Award Workbook
• Assessment (with answers)

The Facilitator Guide contains instructions for a workplace facilitator to run a one day customer experience session, and includes activity handouts.

One Facilitator Package is recommended per workplace, which may then be used to facilitate the learning of any number of trainees.

This package is presented in a ring binder with single sided, loose-leaf pages so that you have the option of adding your own notes to suit your delivery style.