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Resource type: Manual

This manual has been constructed to cover five of the seven compulsory subjects and represents skills, knowledge and personal traits that have been deemed to be important by industry and form a basis for the National Certificate.

The Unit standards covered in the manual are:

18231 - Identify work roles in tourism and travel and their personal and professional requirements.

Level: 2

Credit: 3

18233 - Communicate with one person in English for the tourism and travel industry

Level: 2

Credit: 2

18232 - Read and write in English for the tourism and travel industry

Level: 2

Credits: 3

18237 - Perform numeric calculations for the tourism and travel industry

Level: 2

Credits: 2

18230 - Demonstrate knowledge of computer applications and produce text on a computer for tourism and travel

Level: 2

Credits: 3

This manual covers five of the seven compulsory subjects of the National Certifi cate in Tourism and Travel Introductory Skills - Level Two.

For many students this will be their fi rst introduction to the formal study of tourism and travel and therefore the delivery of the content within the manual should be made as interesting and stimulating as possible.
While suggestions are made throughout the manual as to various activities that students can complete, use your imagination and whenever possible get students “up close and personal” with the industry through visits to industry organisations and/or by arranging for people from industry to come and talk to your students

Tourism Work Roles
Work Roles

Working in the Industry
Personal Presentation

Oral Communication

Communication Skills
Read and Write in English
Writing
Spelling and Vocabulary

Reading and Comprehension

Completing Forms

Mathematical Calculations 
Calculations
Computer Applications 
Computer Applications in Tourism and Travel
Technology Suppliers